Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURNS & DELIVERY

Returns

Recipients are no longer required to sign for items delivered.

Shipping and how to make a return

• The Buyer may cancel their order for any reason up to the point of dispatch, and any payments made by the Buyer shall be refunded in full within 28 days. Orders are typically shipped within just a few hours, and once they are en route, the order cannot be canceled or, if you do return the order, shipping will be at your cost.
• The Buyer shall inspect the Goods immediately upon receipt and notify the Seller by email within 7 days if the Goods are damaged or If the Buyer fails to do so within 7 days, the Buyer shall be deemed to have accepted the Goods.
• Where a claim of damage is made, the Goods shall be returned by the Buyer to the Seller within 28 days of The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are damaged or incorrect.
• If you change your mind about an order or would like to exchange your product for a different colour, we will happily do so within 28 days of purchase.
  
• Goods must be returned by the Buyer at the Buyer’s expense within 28 days of cancellation in an unused and ‘as new’ condition with all the original packaging, and if applicable, all seals in-tact. The Buyer will receive a refund of all monies paid for the Goods excluding delivery charges. If products have been tampered with or returned in a used condition, a refund or exchange will not be provided.
• If products have been tampered with or returned in a used condition, a refund or exchange will not be provided.
• The Buyer is ineligible for a refund in the event the product is damaged due to insufficient packaging upon return. 
• To process a return, please visit our Returns Page.

 

LOST PACKAGES

• If you have a lost package that you need to follow up please contact us here.

PRODUCT DELIVERY

• Goods supplied within Canada will be delivered in accordance with the delivery schedule of the courier of choice.
• If a package doesn’t arrive on schedule, the courier service will provide updates.
• Delivery of the Goods shall be made to the Buyer's address specified in the order. The Buyer shall make all arrangements necessary to accept delivery of the Goods whenever they are tendered.
  
• If your purchase does not arrive, we will replace it immediately at no additional cost to you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You can always contact us for any return question at Livable Hair.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If your unhappy or unsatisfied with your product please contact us here.

EXCEPTIONS/NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you need is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.